1. About Us
HopOn Cars ("we", "us" or "our") is a private hire taxi and airport transfer company registered in England and Wales. We are registered at the address of Sabichi House, Wadsworth Rd, Greenford, UB6 7JD, United Kingdom. We are licensed to operate private hire vehicles throughout the UK by Transport for London (TfL) and the local licensing authorities.
When using our website (hoponcars.com) or making a booking with us you agree to abide by the terms and conditions as outlined in their entirety. Should you not agree to these terms, do not be part of our services.
2. Definitions
“Customer” / “You” means the person who has booked or is booking a ride from HopOn Cars
The word "booking" is used to designate any reservation for transportation, whether by our website, phone or email, that has been confirmed.
A private hire driver is a person who has been licensed by the PCO/TfL to operate a private hire vehicle.
The “Vehicle” means the private hire car assigned to make your booking.
The word “journey" is used to denote the agreed transportation service between the agreed pick-up and drop-off points.
3. Bookings
3.1 All bookings must be made using our online booking form on hoponcars.com, by calling 020 3375 1609 or by emailing hoponcars@gmail.com
3.2 Bookings are not valid until confirmed in writing from us, by e-mail. We reserve the right not to accept any booking for whatever reason.
3.3 It is your responsibility to ensure that you provide accurate journey information when making your booking, which includes pick-up address, drop-off address, date, time, flight number (if applicable), number of passengers, and number of luggage pieces.
3.4 We recommend booking at least 24 hours ahead to ensure that you are able to get your vehicle and time slot. Avoid scheduling for the last minute as drivers may be unavailable.
3.5 For pick-up at the airport, the pick-up time shall be based on the actual arrival time of your flight, and not on the scheduled arrival time. Our free flight monitoring service will track your flight and adjust it as needed.
4. Fares and Payments
4.1 All fares quoted on our website are fixed and include waiting at the airport for one hour after your flight has landed (complimentary) and parking (where available at airport) plus fuel.
4.2 Quoted fares cannot include: extra waiting time after the free waiting period (at the prevailing hourly rate), tolls, congestion charges and additional stops not quoted at booking time.
4.3 Discount is offered for a return trip if two legs are booked together. Availability of a guaranteed price is dependent on confirmation of booking.
4.4 All major credit and debit cards accepted, PayPal, bank transfer and cash payments in hand with the driver. Some corporate customers can choose to get their bills every month.
4.5 Payment card details are processed by secure payment gateways that are encrypted using SSL. HopOn Cars does not keep all your card details.
4.6 All fares advertised are subject to availability and are the minimum fares. Fares are subject to change and will depend on the vehicle type, travel distance and any changes made after booking.
5. Cancellations and Amendments
5.1 Please be notified of any cancellations by calling 020 3375 1609 or in response to your bookings confirmation email.
5.2 Generally, more than 24 hours before the scheduled pick-up time, cancellations will be eligible for a full refund.
5.3 No-shows. Contact our team at least 2 hours before pick-up to avoid a no-show charge.
5.4 Changes (date, time, vehicle or destination). The amendment is subject to availability and could involve a fare adjustment.
5.5 In case the flight is cancelled, please call us as soon as possible. Most cancellations are automatically detected through our flight monitoring system; however, we ask that you inform us in the first place as we may need to reschedule your flight free of charge where possible.
5.6 A cancellation or refund will incur an administration fee of:
£10 or 15% of the booking value (whichever is greater).
6. Flight Monitoring and Airport Pick-Ups
6.1 We offer free live flight tracking for all the flights to/from the airport. In the event of a flight delay or an early arrival we will make the necessary adjustments to the arrival time of your driver.
6.2 From the moment your flight lands there will be one hour of free time, time to clear immigration, and pick up your bags.
6.3 Time after the free period will be billed at our normal hourly rate. If you are expecting unusual delays please inform us.
6.4 Your driver will be waiting for you in the arrivals hall with a name board (unless otherwise agreed upon at the time of booking). Driver contact details will be sent to you prior to your journey.
7. Conduct and Passenger Responsibilities
7.1 Passengers' conduct must be suitable and legal on the trip. Any journey involving abusive, threatening, or offensive behavior toward our drivers or staff will be terminated immediately without refund.
7.2 All passengers must be properly restrained at all times in accordance with UK law.
7.3 NO ALCOHOL OR DRUGS IN OUR VEHICLES
7.4 Smoking (including e-cigarettes and vaping) will not be allowed in any vehicle used by the HopOn Cars. If any damage is done to a vehicle by a passenger, it will be charged to that passenger.
7.5 This encompasses damage due to spillages, breakages, or soiling. Cleaning charges may be imposed as deemed to fit by us.
7.6 It is the passenger's responsibility for their own bags and possessions at all times. All items lost or damaged are the responsibility of the customer and HopOn Cars accepts no responsibility for them.
8. Child Safety and Special Requirements
8.1 Child seats (infant seat, child seat or booster seat) are available on request at booking. The parent/guardian is responsible for requesting the proper seat and fastening the child properly.
8.2 Wheelchair accessible vehicles are available. If the vehicle needs to be reserved for a wheelchair, please inform the booking team at time of booking so they can ensure the correct vehicle accommodates the wheelchair.
8.3 If any special requirements are identified at booking these are to be communicated. We will do our best to meet your request however we cannot guarantee it.
9. Liability
9.1 HopOn Cars are fully insured against commercial requirements in accordance with private hire rules in the UK. All drivers will be fully licensed and DBS checked.
9.2 It is understood that traffic congestion, road closures, adverse weather conditions and other factors beyond our control may cause delays beyond our control and we accept no liability for these.
9.3 We will not be liable for any indirect, consequential or economic loss caused by a flight delay or cancellation, such as missing a flight or connection.
9.4 We will be liable for any claim no more than the face value of the fare paid for the particular journey involved.
9.5 No part of these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or for any other liability which is not excluded by our application of applicable UK law.
10. Complaints
10.1 If you are not happy with anything we are providing, please get in touch with us by emailing info@hoponcars.com as soon as possible.
10.2 We will respond to all complaints within 48 hours and try to address these within 14 working days.
11. Intellectual Property
This text, graphics and pictures, including logos and branding, are the property of HopOn Cars Ltd and may not be reproduced or used without prior written permission.
12. Governing Law
The laws of England and Wales govern these Terms and Conditions. The exclusive jurisdiction of the courts of England and Wales shall apply to any dispute in regard to such terms.
13. Changes to These Terms
These Terms and Conditions may be modified at any time. The latest version will always be posted on hoponcars.com/terms. If you continue using our services after the update, you are accepting our new terms.