Web Collection
You may provide information by contacting us via our Websites, Apps or by email, telephone, social media or otherwise, or by signing up for our newsletters or alerts, or by creating an account and then using our services. This personal information always requires the user’s confirmation before it is submitted, and the user can refuse to provide this. However, in this case they will be unable to engage in the website activity as we would not have the contact details to send the requested information.
B2B Data Collection:
If you use our services through your company, information provided to us by your employer. In the case of our corporate customers only, your employer may provide us with information about you when it signs up to use our services, for example your name, contact number and business email address.
Job applicants, current and former HopOn Cars employees
When individuals apply to work at HopOn Cars, we will only use the information you supply to us to process your application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Disclosure and Barring Service we will not do so without informing you beforehand unless the disclosure is required by law. Once a person has taken up employment with HopOn Cars, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Drivers for HopOn Cars
HopOn Cars will collect the following personal data about you while you provide services to us:
- identity information such as title, full name, date of birth, photograph, private hire licence with Transport for London (for drivers in London) or such other relevant regulator or authority (the “Transport Regulator”), drivers licence details, or proof of eligibility to enter into the driver contract.
- contact details such as home and work address, phone number(s), email address(es), emergency contacts and next of kin;
- data with respect to the driver contract, including commencement date, participation in driver training programmes, background checks (including criminal records, directorship and credit checks), membership of professional bodies and data relating to complaints.
- data regarding the location of the vehicle, rate of travel and other similar information transmitted from GPS trackers, telematics devices, Wi-Fi routers, forward-facing cameras, the HopOn Cars-provided communications device, and similar devices which are fitted to the vehicle, whether the vehicle is being used for the provision of passenger services or for personal use.
- financial data, including payments for bookings, your bank or building society account details and tax numbers.
- information about your physical or mental health or condition.
- your racial or ethnic origin or religious or similar beliefs in order to monitor compliance with equal opportunities legislation; and
- information relating to any background check, any criminal proceedings in which you have been involved or the commission of any potential criminal or civil offence for insurance or trust purposes, or when we have been notified of any relevant potential vehicle or driving offences or where there is an allegation of parking, speeding, toll or other traffic-related
For further details, please check the Driver Portal for your Driver Type
Drivers with Eventech
Eventech will collect the following personal data about you while you provide services to us:
- identity information such as title, full name, date of birth, photograph, private hire licence with Transport for London (for drivers in London) or such other relevant regulator or authority (the “Transport Regulator”), drivers licence details, or proof of eligibility to enter into the vehicle hire contract;
- contact details such as home and work address, phone number(s), email address(es), emergency contacts and next of kin;
- data with respect to the vehicle hire contract;
- data regarding the location of the vehicle, rate of travel and other similar information transmitted from GPS trackers, telematics devices, Wi-Fi routers, forward-facing cameras, the Eventech-provided communications device, and similar devices which are fitted to the vehicle, whether the vehicle is being used for the provision of passenger services or for personal use;
- financial data, including payments for vehicle hire;
- information about your physical or mental health or condition; and
- information relating to any background check, any criminal proceedings in which you have been involved or the commission of any potential criminal or civil offence for insurance or trust purposes, or when we have been notified of any relevant potential vehicle or driving offences or where there is an allegation of parking, speeding, toll or other traffic-related incidents, and for the purposes of monitoring safety and assessing training needs, and in order to comply with legal requirements and obligations to third parties.
- We receive information about you directly from you, as well as from other sources including from our group companies, the relevant Transport Regulator, local authorities, law enforcement, government bodies and certain private companies (such as those responsible for managing parking, speeding, toll or other traffic-related incidents).
CCTV information.
Some of our vehicles are fitted with in-bound and out-bound dashboard cameras. These cameras are TFL compliant and do not record audio. The purpose of the cameras are to provide a safe environment for the benefit of our passengers.
Site Visits
We ask all visitors to sign in and out at reception and show a form of ID. The ID is for verification purposes only, we don’t record this information.
Closed-circuit television (CCTV) operates outside the building for security purposes. The information is viewed by our IT department only.
The purpose for processing this information is for security and safety reasons. The lawful basis we rely on to process your personal data is article 6(1)(f) of the UK GDPR, which allows us to process personal data when its necessary for the purposes of our legitimate interests.
We have Guest Wi-Fi on site for the use of visitors. We’ll provide you with the address and password on request.
Criminal Activity
Information provided to us by a third party and/or collected from public records in the case of fraud or suspected fraud. In the case of fraud or suspected fraud, we may obtain information from third parties and from public records to prevent and detect fraud.
We also receive information from other sources, such as from our group companies, from fraud prevention tools in the case of fraud or suspected fraud, from analytics companies in the case of in car wifi data usage and in the case of telematics data (including crash/impact detection, GPS location data, vehicle usage/driving style data and odometer readings), from third party data validation tools such as Experian and from publicly accessible data such as Companies House, the Land Registry, the Electoral Register and information you post online.
Technical usage information.
When you visit our websites or use our Apps, we automatically collect the information sent to us by your device, which includes your computer, mobile phone and tablets. This information includes:
- your IP address;
- device information including, but not limited to, identifier, name, and type of operating system (including versions);
- mobile network information.
- standard web information, such as your browser type and the pages you access on our Websites;
- mobile device UUID (Unique Download ID) and/or mobile device fingerprint; and
- hardware models, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and device motion information.
